Loewe Shop – Return & Refund Policy
@import url('https://fonts.googleapis.com/css2?family=Playfair+Display:wght@400;600&family=Inter:wght@300;400;500&display=swap');
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--blush: #F7EDE8;
--rose: #C9847A;
--deep: #2B1F1E;
--muted: #7A6B68;
--line: #E8D8D4;
--white: #FFFFFF;
}
body {
font-family: 'Inter', sans-serif;
background: var(--blush);
color: var(--deep);
font-size: 15px;
line-height: 1.8;
}
.store-header {
background: var(--white);
text-align: center;
padding: 60px 40px 40px;
border-bottom: 1px solid var(--line);
}
.store-header .logo {
font-family: 'Playfair Display', serif;
font-size: 32px;
font-weight: 600;
color: var(--deep);
letter-spacing: 2px;
}
.store-header .tagline {
font-size: 13px;
color: var(--muted);
margin-top: 6px;
letter-spacing: 1px;
text-transform: uppercase;
}
.wrapper {
max-width: 780px;
margin: 0 auto;
padding: 60px 24px 100px;
}
.policy-section {
background: var(--white);
border-radius: 16px;
padding: 48px;
border: 1px solid var(--line);
}
.policy-section .section-label {
font-size: 11px;
font-weight: 500;
letter-spacing: 2px;
text-transform: uppercase;
color: var(--rose);
margin-bottom: 10px;
}
.policy-section h1 {
font-family: 'Playfair Display', serif;
font-size: 28px;
font-weight: 600;
color: var(--deep);
margin-bottom: 8px;
}
.policy-section .updated {
font-size: 12px;
color: var(--muted);
margin-bottom: 32px;
padding-bottom: 24px;
border-bottom: 1px solid var(--line);
}
.policy-section h2 {
font-family: 'Playfair Display', serif;
font-size: 17px;
font-weight: 600;
color: var(--deep);
margin: 28px 0 10px;
}
.policy-section p {
color: #4A3C3A;
margin-bottom: 12px;
font-weight: 300;
}
.policy-section ul {
list-style: none;
padding: 0;
margin-bottom: 12px;
}
.policy-section ul li {
padding: 8px 0 8px 20px;
position: relative;
color: #4A3C3A;
font-weight: 300;
border-bottom: 1px solid var(--blush);
}
.policy-section ul li::before {
content: '';
position: absolute;
left: 0;
top: 17px;
width: 6px;
height: 6px;
border-radius: 50%;
background: var(--rose);
}
.highlight-box {
background: var(--blush);
border-left: 3px solid var(--rose);
border-radius: 8px;
padding: 16px 20px;
margin: 20px 0;
}
.highlight-box strong {
font-size: 22px;
font-family: 'Playfair Display', serif;
color: var(--rose);
display: block;
}
.highlight-box p {
margin: 0;
font-size: 13px;
color: var(--muted);
}
.contact-box {
background: var(--deep);
border-radius: 12px;
padding: 24px;
margin-top: 32px;
color: var(--white);
}
.contact-box p {
color: #C4ADA9;
margin-bottom: 6px;
font-size: 13px;
}
.contact-box a {
color: var(--rose);
text-decoration: none;
}
.contact-box .contact-title {
font-family: 'Playfair Display', serif;
font-size: 16px;
color: var(--white);
margin-bottom: 14px;
}
@media (max-width: 600px) {
.policy-section { padding: 28px 20px; }
}
Returns
Return & Refund Policy
Last updated: June 2026
At Loewe Shop, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
30 Days
Return window from date of delivery
Return Eligibility
You may return most items within 30 days of the delivery date, provided that:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation or receipt)
Non-Returnable Items
- Items that have been used or damaged by the customer
- Items returned after 30 days of delivery
- Sale or final clearance items
How to Initiate a Return
To start a return, please email us at loeweshopusa@gmail.com with your order number and reason for return. We will provide return instructions within 1–2 business days.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the item. We will arrange a replacement or full refund at no cost to you.
